I’m having difficulty navigating the LELOHEX website. How can I improve this?
For optimal use of the LELOHEX website and its functions, please make sure you are using your browser's newest available versions (we recommend Google Chrome, Mozilla Firefox & Internet Explorer). You should also try clearing your browser cookies and cache.
Can I apply coupon code during the promotional period?
During promotions, no added redeems can be used on already discounted products.
Can I apply several coupon codes on one order?
It is not possible to apply more than one coupon code per order. But only the sky is the limit when it comes to the number of orders you can make.
Can you send me a few samples before I buy LELO HEX™?
Thank you for your interest in buying LELO HEX™. Unfortunately, it is impossible to send out free samples due to the high standard we set regarding all our products' shipping and distribution to ensure their quality in transit. It also wouldn't be fair to our loyal customers who live by HEX™ condoms and rely on the added value they provide.
Is there any import cost?
There may be additional duties, fees, or taxes raised by the authorities in your country that we have no control over (outside EU & US). You will need to take care of them yourself when receiving the shipment but rest assured your LELO order will soon be heading your way.
How do I track my order?
All shipping information will be emailed to you as soon as your purchase is shipped. Please use the link included in the email to track your delivery directly on the delivery company webpage.
If the link is not responsive for any reason, please access the web page of the delivery company and enter the tracking number manually to verify the status of your delivery.
Do you ship to a PO box?
Yes, but only in the USA. Orders to PO boxes are sent out via USPS. Take your pick and get ready to give a warm welcome to your new friend.
Will my credit card details be stored?
To safeguard your security, LELOHEX does not store any credit card details. Online purchase transactions will be charged to your credit card at the time you submit your order. However, the transaction will ever only be put through after we have verified your card details, received credit authorization, and confirmed stock availability. We will send you an email if we are unable to complete your order for any reason.
What payment methods are available?
LELOHEX accepts the following forms of payment for online purchases: Visa, Maestro, Mastercard, JCB, AMEX, Discover, DK Paypal.
When will I receive my package?
Internet orders are usually shipped within two days of approving an order. Most orders are delivered within five days of shipment, but be aware that this can vary depending on the country. You can always check your order's status by logging in to your LELOHEX account and checking the status of your delivery using the tracking information we send via email once the parcel is shipped. Please note that we cannot ship to certain countries due to legal restrictions. If delivery problems arise, we will contact you by email or phone.
How much does it cost to ship to my country?
Shipping is free for orders above 50 USD / EUR. Shipping price is a set fee per order, independent of country of delivery, the number of products or their weight. This set fee is currently EUR 9.80 or USD 9.90, depending on the customer's location.
Is your packaging discrete?
Your discretion is essential to us, so we made sure our packages come in plain cardboard without any big letters and logos. However, due to law and various customs regulations, and international inspections, the waybill label must contain written information about the sender, which comes in tiny letters.
Can I return HEX™?
If you are not 100% satisfied with your HEX™ purchase, you can return your order within 30 days after the original purchase date and get a full refund. In case you would like to return the product, please keep in mind the product must not be used and must be returned in the state you received them and be returned in the original packaging.
Can condom break?
There is always a risk of a condom breaking or slipping during sex. HEX™ is designed to counter that as powerfully as possible by incorporating an internal structure that subtly grips onto the wearer to reduce slippage, and a network of hexagonal ‘cells’ that are engineered to contain any damage the surface of the condom incurs.
How safe is HEX™?
HEX™ not only meets but also succeeds in all international safety standards. Furthermore, we electronically test each condom we ship to ensure the highest quality.
How do I put the condom on?
Once you open the package, hold the tip of the condom between your fingers, check for the right side and make sure there is no air left inside, so the condom doesn't break. Place the condom over the tip of the penis and roll it down to the base while squeezing the condom tip.
How do I take the condom off?
Lightly grip the tip of the condom in one hand, and ensure the tip is pointing towards the floor, or is at least lower than the base of the condom. Then, with the other hand, slide the condom off. You might want to consider tying the condom near the base immediately so it can be easily and hygienically disposed of.
How do I dispose used condom?
Thanks for this excellent question, as it often gets neglected. When done with your play-time, wrap the used condom in a tissue and throw it in a non-recycling bin. Never flush it down the toilet or discard it somewhere public or anywhere it could pose a health hazard. Afterward, reward yourself for caring about the environment - pop-open another HEX™ and continue where you left off.
What moisturizer should I use with HEX™?
As HEX™ condoms are already pre-lubricated, we recommend using LELO water-based moisturizer to maximize your pleasure. Silicone-based moisturizers will also work but avoid using oil-based and petroleum-based lubricants as they may damage the condom. If you want to make sure everything goes as smoothly as planned, we generally recommend you go water-based.
Can I use LELO HEX™ with sex toys?
LELO HEX™ is compatible with all LELO pleasure products, but we cannot vouch for the compatibility of HEX™ with non-LELO sex toys.
What's the shelf life of HEX™ ?
Five years. But as far as we know, not one has made it that far in real life since everybody falls in love with them immediately, so they end up being used more frequently. You'll see why.
How should I store my LELO HEX™?
Store the condoms unopened in a cool, dry place, like a drawer or a cupboard. Avoid exposing them to extremes of heat, as very low or very high temperatures can damage them. We also advise that you avoid carrying them for extended periods in a pocket or a wallet. Each HEX™ condom will have an expiry date printed on the wrapper: if you have any that have expired, dispose of them responsibly and purchase some newer ones.
How thick is HEX™?
The thickness of HEX™ varies slightly between 0.045 mm and 0.055 mm (0.0017-0.0021 inches).
How big is HEX™?
HEX™ condoms come in 2 ranges. HEX™ Original is 54 mm (2.12 in) in diameter and 180 mm (7.08 in) long, which is the average condom size. HEX™ Respect is somewhat bigger - 58 mm (2.28 in) in diameter and 195 mm (7.67 in) long.
What is HEX™ made of?
All HEX™ condoms are made of natural rubber latex HEX™ to maximize your pleasure and feel during play-time.
Does HEX™ come prelubricated?
HEX™ is pre-lubricated, and is safe to use with water-based and silicone-based lubricants. Oil-based and petroleum-based lubricants, however, may cause damage to the condom. We would generally recommend a water-based lubricant.
What does HEX™ smell like?
We don't add any artificial fragrance to our condoms. The water-based lubricant has a naturally clean scent, and it remains perfectly body-safe. However, we don't have control over possible hot love-making scents you may experience while using our condoms.
Does HEX™ contain spermicide?
No, but all our condoms meet the highest international standards for the safety of use.
Is HEX™ vegan?
Our standard covers broad ethical aspects during the development, production, and testing of our products, and no HEX™ condoms contain any animal derivatives, and thus are vegan friendly.
What ingredients exactly does LELO HEX™ contain?
HEX™ is made of natural rubber latex and added silicone lubricant. The lubricant contains silicone oil and is water-based. HEX™ condoms are paraben-free, glycerin-free, nonoxynal-9-free, benzocaine-free, lidocaine-free, nitrosamine-free and casein-free, and does not contain any spermicide.